FAQ

​

How do I pay for Diva Care?

The preferable method is to use your credit card. It can go on your account and be automatically charged every month. Your credit card information is encrypted and stored safely at the credit card processing company, and is not revealed in my software.

​

Will I notice any disruption to my computer while Diva Care is running?

No, Diva Care runs in the background, taking up very little of your computer resources. When Windows Updates are installed, you may be asked to reboot your computer. You can say no, and then you will be reminded in 1 hour to reboot. The reminders will continue until the reboot takes place.

​

What if I need to call with a questions. Will I be charged extra?

In most cases, with Diva Care Pro, no. Any maintenance related phone call is all part of Diva Care. For instance, you call to say your internet browser is not working. Covered. You call to say your computer is running slow. Covered. You call to ask a question that starts with “How do I” will most likely not be covered. Diva Care is automated maintenance, so any maintenance item is covered. Instructional related questions are not covered. If there is a hardware issue, the cost of replacement hardware is not covered.

​

Diva Care Lite, and Diva Care Free offer a discount of the regular labor charges for any maintenance calls or questions.

​

Do I have to leave my computer on all the time?

Not at all! Diva Care runs in the background and performs maintenance while your computer is on. Turn it off, or leave it on. It makes no difference.